Services

Services

Our services are designed to provide cutting-edge expertise in all critical phases of Health Information Exchange (HIE) as well as EHR system due diligence, specification, selection, performance, implementation, training, and compliance monitoring for 'meaningful use. Our approach is vendor-neutral for those who have not selected their system vendor and want expert guidance and support for any CCHIT-Certified EHR system. In addition, we provide market analysis services for those new to healthcare.

Health Information Organization (HIO) or HIE Services

Interim C-Level Executive Leadership and transition leadership

Guidance in building community partnerships

Mentoring and guidance on using appropriate governance structures

Development of financial and business plans

Determination/design of appropriate technical infrastructure components to ensure privacy, security and interoperability

HIE certification testing/planning

Community member outreach and education

HIE stakeholder value assessments and risk assessments

Vendor selection and advisory services

Quality improvement work flow redesign/optimization

Three-Part Approach to ‘Meaningful Use’ HIE EHR Implementation

Phase I: EHR Consulting
Includes assessment of your current ARRA funding eligibility

For Providers: we help you understand your qualifications and eligible funding mix.
For Hospitals and Health Systems: we help your business office and decision support teams to determine patient demographics qualifying for ARRA/HITECH funding.

Phase II: Design and Implementation

Includes on a la carte menu of services customized to meet your needs

EHR Search and Pre-Selection

Budget review/preparation
Clinical work flow requirements/documentation
System specification design/documentation/preparation
Technical specification preparation
Connectivity specification preparation
Network analysis and configuration
EHR Vendor review/selection/specification/preparation
Contract negotiation

System Selection

System selection support, or, functional assessment of current EHR
EHR Requirements/Review/Purchase/Contracting/sign-off
Project management services
Performance measures/interpretation/contracting

Implementation

Clinical content build
Design/Specification/Requirements Documentation or development per client specifications
Provide and/or monitor technology training for clinical and non-clinical staff
Clinical system transformation services
Privacy and Security Design
System integration design
System upgrades
Quality metric reporting
Revenue cycle and business optimization improvement
Change management
Patient access

Support

Implementation/Go-Live support
Interface design
Interface support
Disaster Recovery/Business Continuity

Metrics and Maintenance

ROI analysis
Identification of true cost of ownership

Phase III: Compliance Monitoring

Provides systematic oversight and reporting to ensure the utilization of technology in your clinical work flow meets the ongoing ARRA/HITECH 'meaningful use' criteria.

Need something done that's not listed? We can help.To have a preliminary discussion with one of our Consultants or to contract with us, send a message with more information regarding your needs to info@serendipityhealth.net or call us at (865)-671-1624.

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