Services
Our services are designed to provide cutting-edge expertise in all critical phases of Health Information Exchange (HIE) as well as EHR system due diligence, specification, selection, performance, implementation, training, and compliance monitoring for 'meaningful use.  Our approach is vendor-neutral for those who have not selected their system vendor and want expert guidance and support for any CCHIT-Certified EHR system.  In addition, we provide market analysis services for those new to healthcare.
 
Health Information Organization (HIO) or HIE Services
  • Interim C-Level Executive Leadership and transition leadership
  • Guidance in building community partnerships
  • Mentoring and guidance on using appropriate governance structures
  • Development of financial and business plans
  • Determination/design of appropriate technical infrastructure components to ensure privacy, security and interoperability
  • HIE certification testing/planning
  • Community member outreach and education
  • HIE stakeholder value assessments and risk assessments
  • Vendor selection and advisory services
  • Quality improvement work flow redesign/optimization
Three-Part Approach to ‘Meaningful Use’ HIE EHR Implementation
Phase I: EHR Consulting
Includes assessment of your current ARRA funding eligibility
  • For Providers: we help you understand your qualifications and eligible funding mix.
  • For Hospitals and Health Systems: we help your business office and decision support teams to determine patient demographics qualifying for ARRA/HITECH funding.
Phase II: Design and Implementation
Includes on a la carte menu of services customized to meet your needs

EHR Search and Pre-Selection
  • Budget review/preparation
  • Clinical work flow requirements/documentation
  • System specification design/documentation/preparation
  • Technical specification preparation
  • Connectivity specification preparation
  • Network analysis and configuration
  • EHR Vendor review/selection/specification/preparation
  • Contract negotiation
System Selection
  • System selection support, or, functional assessment of current EHR
  • EHR Requirements/Review/Purchase/Contracting/sign-off
  • Project management services
  • Performance measures/interpretation/contracting
Implementation
  • Clinical content build
  • Design/Specification/Requirements Documentation or development per client specifications
  • Provide and/or monitor technology training for clinical and non-clinical staff
  • Clinical system transformation services
  • Privacy and Security Design
  • System integration design
  • System upgrades
  • Quality metric reporting
  • Revenue cycle and business optimization improvement
  • Change management
  • Patient access

Support

  • Implementation/Go-Live support
  • Interface design
  • Interface support
  • Disaster Recovery/Business Continuity
Metrics and Maintenance
  • ROI analysis
  • Identification of true cost of ownership
Phase III: Compliance Monitoring
Provides systematic oversight and reporting to ensure the utilization of technology in your clinical work flow meets the ongoing ARRA/HITECH 'meaningful use' criteria.

Need something done that's not listed? We can help.To have a preliminary discussion with one of our Consultants or to contract with us, send a message with more information regarding your needs to
info@serendipityhealth.net or call us at (865)-671-1624.